Refund and Returns Policy

Overview

At Wired Impressions, each piece of jewellery is carefully handcrafted and inspected before being sent to you.

We want you to be happy with your purchase. If there is a problem with your order, please contact us and we’ll work with you to resolve it.

Refunds

Where a refund is applicable, it will generally be made to the original payment method.

The timing of the refund appearing in your account may depend on your bank or payment provider.

Late or missing refunds

If you have been approved for a refund but have not received it yet, please allow a few business days for the refund to be processed by your payment provider and your bank.

If you still haven’t received your refund after this time, please contact us at info@wiredimpressions.com.au and we’ll check the status of the refund for you.

Refunds will generally be made to the original payment method.

Sale items

Sale items are subject to the same Australian Consumer Law consumer guarantees as full-price items.

We do not offer refunds or exchanges for change of mind on sale items. However, your rights under the Australian Consumer Law continue to apply if the product has a problem covered by the consumer guarantees.

Exchanges

We don’t offer exchanges for change of mind.

If an item is faulty or damaged, please contact us first so we can assess the issue and arrange an appropriate remedy.

Gifts

If an item was purchased as a gift and there is a problem with the product, please contact us with the order details and we’ll be happy to assist.

Gift recipients have consumer guarantee rights in relation to products they receive as gifts.

Change of Mind

We do not offer refunds or exchanges where you have simply changed your mind, ordered the wrong item or no longer want the product.

Please carefully check the product description, measurements and photographs before placing your order. If you’re unsure about a product, please contact us before purchasing and we’ll be happy to help.

Shipping returns

If we ask you to return an item, we’ll provide instructions on how to return it.

Please do not send an item back without contacting us first.

If we confirm that a product has a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs where required by law..

For change-of-mind returns, we do not accept returns.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.